SERVICE DRIVE MANAGER MUST HAVE 5+ YEARS EXPERIENCE AND ADVISORS MUST HAVE 2+ YEARS EXPERIENCE!
Allen Samuels Dodge/Hyundai is looking for qualified people to join our team. Our talented teams of professionals perform at high levels due to their efforts and proven processes that are performed 100% of the time.
Please send resume to rheywood@dealerprotraining.com or fax to 727-230-7502
We provide professional training by a Fixed Operations Specialist.
Allen Samuels offers unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits. Top performers deserve top pay. If You have the Desire and Drive, We have the Vehicle.
Job Summary:
Service Drive Manager is responsible for leading a team of advisors, perform set processes and making sure that their team performs the same processes with each and every customer.
The service advisor is responsible for the highest quality customer service and selling additional needed service to customers. The service advisor is the dealership's first-line customer-relations and service representative.
Job Responsibilities:
*Perform service drive processes 100% of time with every customer.
o Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
o Communicate with service customers to determine the nature of the mechanical problems
o Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
o Obtain customer and vehicle data
o Maintain a dealership-prescribed standard for "hours per customer repair order written"
o Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work
o Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
o Keep a daily log of repair orders written, status as well as carryovers
o Handle minor customer complaints and misunderstandings
o Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
o Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
o Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
o Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
o Interpret warranty information and policies to customers
o Advise customers of parts ordered and make an appointment to have them installed before customer leaves
o Assist the service manager as necessary
o Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals
o Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers
o Adheres to all company policies, procedures and safety standards
Required Experience
Qualifications:
o Must meet company's requirements for employment
*CSI skills a must with proven sales history
o Must have valid driver's license
o Ability to drive manual transmission vehicles
o Demonstrated customer service skills
o Previous service advisor experience 2 years +
o Ability to read and comprehend instructions and information
o Sales experience (preferred)
o Excellent verbal and written communication skills
o Professional appearance
*Must have valid Texas driver's license
Physical Requirements & Working Conditions:
o Exposure to inclement weather
o Ability to operate an automobile
o Prolonged periods of standing, stooping and bending
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