Chrysler Level 2-4 Technicians Needed

Suncoast Chrysler Jeep Dodge Ram is expanding

and is in need of

Level 2 - 4 technicians along with Express Lane Technicians.

Suncoast Chrysler Jeep Dodge Ram

8755 Park Blvd.

Seminole, FL 

JOB DESCRIPTION

Be a part of one of the most important teams in the dealership - The service department! As a level 2-4 Automotive Technician you will quickly and efficiently perform routine maintenance and identify the cause of breakdowns and repair them using the most optimal solutions. Chrysler service departments are clean, safe and state-of-the-art. The jobs are challenging and extensive training is available to those who are career focused. State-of-the-art equipment and career advancement, it's all here for an Automotive Technician at your Chrysler Dealership!

Job Responsibilities.

• Confer with customers or service advisors to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements. • Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment. • Perform quality inspections of vehicle repairs prior to returning the vehicle to the customer • Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc • Communicate directly with the service advisor so that customers can be informed if any additional service is needed. Providing an estimate of time needed for additional repairs. • Execute repairs under warranty to manufacturer specifications.

JOB REQUIREMENTS

As an Automotive Technician , you will be experienced and aware of the latest automotive technologies and be a persistent problem solver. We have determined some factors that may enable your success as an Automotive Technician:

• Must have at least 2 years of experience as an automotive technician • Must have some level of instructor led automotive training (e.g. high school automotive, vocational, college, technical school, OEM, etc.) • Team oriented, flexible and focused on maintaining a high level of customer service • Must have working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.) • Must have a valid driver's license • Must pass background check• Must pass drug test

> Competitive pay depending on experience and Level ranking
> Aggressive Bonus plans
> Health Insurance
> 401K
> Paid holidays
> Paid vacations
> Bonus days off
> Clean enviornment - bays cleaned professional each night
> Family owned and operated
> Paid training


Apply in person to Bob Day or Robin Heywood or respond to this ad with your resume

Suncoast Chrysler Jeep Dodge is in need of a Main Shop Advisor and an Express Lane Advisor...Business is growing!!!

Suncoast Chrysler Jeep Dodge

is growing and in need of an additional

Main Shop Advisor and an

additional Express Lane Advisor.

If you are in the Tampa Bay/Seminole area, you have the opportunity to join the

fastest growing service department

in the Tampa Bay area.

Send your resume to

rheywood@suncoastcjd.com

immediately

Smothered by the Rut Blanket

What would a Professional Service Advisor do?

Professional Service Advisors are prepared for the day ahead of them and don’t get caught in the “why bother because everyday is the same” rut.

Now, why is this so important? I mean, c’mon, isn’t every day just the same?

Open the door, reset the alarm, start the coffee, turn on the computers, check for night drops, check your email, flip through the stack of carry-overs, etc, etc, etc.

Sounds like the “same ol’, same ol’” to me. No change required. No need to do anything different. You can live your life like a sheeple. Lots of companies need sheeples.

If that is the kind of career and the kind of earnings you want, then go for it. It is easy to be easy. You can let your whole life creep along this way, no problem.

What you have to realize is that it is not the daily routine that gets you; it’s the thinking behind the daily routine. If the day before you looks like and feels just like yesterday, then it must be the same.

And that’s when the rut gets you. Ruts do not grab you suddenly from behind like a mugger on a city street. It is not a full front assault. Because if getting into a rut was like that, we would all take precautions and avoid it.

No, getting into a rut or “stinkin’ thinkin’” is more like being smothered by a soft layer of blankets, one blanket at a time. When you get that first blanket, it’s all warm and cozy (just like your daily routine) and it feels good. Who wouldn’t feel secure in a snugly little blanket?

Then the next blanket gets piled on and you feel even more warm and cozy, just like Grandmas house at night in the winter after a cup of hot chocolate. Doesn’t that sound nice?

And every day another soft blanket gets piled on and before you know it, you are being crushed by a pile of blankets a thousand feet tall. You can’t breathe, you can’t move, in fact, you can’t even get out from under that pile of blankets. It’s so freaking heavy it squeezes the life out of you like hot cheeze wiz. Gruesomely gooey.

Blankets don’t seem so warm and cozy now, do they? Ruts are like that. Softly smothering you while wrapping you up with a false sense of security. And nothing rips through that blanket like a bucket of cold water than the Dealership getting sold, or the manager getting fired. Where is your blanket now Linus?

Earl Nightingale said “A rut is nothing more than a grave with the ends kicked out.”

We all want our days to have some routine and normalcy. It is what makes the world go around. What we don’t want to do is assume that everyday will be the same as the last one and start assuming that our Professional life and career growth stops merely because we have figured out a way to stay “warm and cozy.”

Professional Service Advisors get prepared for their day and their careers because they know that every Customer is different and it is better to be prepared to Take Action that to have Action Taken. And they take that into their Professional life as well. They don’t stand around and wait for the manager to say “Hey, have you completed training this year?” They are constantly taking the time to become better at their profession and better prepared than their competition.

Here is another way to think about it. If this does not describe you, then it’s the Advisor standing next to you getting prepared. Your immediate competition.

Here are 10 ways you can get ready for your day, your career and your Professional life. Get out of your rut.
1.Read more. Read anything that contributes to your abilities, your skill sets and education. You own those 3 free and clear. Making them better pays dividends to you 10 times what you put into it.
2.Practice your skill sets frequently. Role play, write a new greeting, new script, anything that will stimulate your mind and get you thinking about how you can do something better or different for your Customer. This will lead to a sense of satisfaction and just as important, more income.
3.Start a focus group in your workplace with other Advisors. You don’t need permission from anyone, JUST DO IT! Believe it or not, there are other Advisors in your store that have issues just like you. Waiting for someone to help is not going to get it done. Pick a subject that needs attention in your Service Drive, get the other Advisors together and get started on taking care of it.
4.Mentor someone at work. Teaching them the right way to do things will keep you on the right track, stimulate new thinking and may, just maybe, lead you to a new way of doing business.
5.Join a Professional Organization or Association. This will let you connect with others in the car biz while allowing you to gain knowledge and skills. Google it.
6.Join Toastmasters. If you are a true Service Professional and have not taken advantage of learning how to speak on your feet (for nearly nothing by the way) how Professional can you be?
7.Take a class. Writing, Speaking, Computer etc… Get new knowledge!
8.Teach a class at work. Teaching and Mentoring is the new “old school.” Skills and knowledge are being lost in the workplace faster than can be replaced. Someone has to lead the way, why not you?
9.Write down what you have to do the next day before you leave that day, go through all of your carry-overs, go through all of your appointments and make notes so you are prepared to talk to your Customer, check with Parts and make sure the VOR Parts got ordered (can you see where this is going?) etc.
10.GET HUNGRY! GET PASSIONATE! People love doing business with people who are HUNGRY and PASSIONATE about what they do. ( I use Caps to show you how PASSIONATE I am about the Service Business) There is absolutely no better experience than dealing with a Professional who wants to do a better job because they are HUNGRY and PASSIONATE about their Profession.

Preparing for the day ahead is not just about the very next day. It’s about being ready for every day, about changing your life and getting out of it what you want.

Professionals get prepared.

“Missed it by that much”

There is an old saying carpenters use. “Measure twice, cut once.”

I recently went to a Dealer to present DealerPro and our Performance Driven Training Program and guess what…I measured once and missed the cut.

I didn’t miss by much. About a 1/16th of and inch or so. When you really think about it, on a small scale, 1/16th is not that much at all. It really does not seem that big a deal.

But miss by 1/16th of an inch when you are calculating something like the square footage of your home and taxes are involved and suddenly you remember things like high school algebra and can quote complex mathematical theories.

The point I am making is everyday we all say things to ourselves like “Oh, it’s ok if I don’t give that Customer a menu because I know that they don’t buy anything” or “I’m not going to worry about that multipoint inspection. They were in just a few months ago” and we give ourselves a pass.

Why?

It’s just a little bit and it won’t make a difference. Right?

I flew 200o miles to present our program to a Dealer that was not prepared to see me because I failed to follow my own process. I got busy with other things and did not “measure twice, cut once.” Can you guess the end result?

It’s never the big disaster that kills a deal. Big disasters almost always start with small decisions that don’t really seem that important when you are making them.

Deciding not to personally call this Dealer and get him on the phone even after we had talked a couple of times, did not seem that big a deal. I mean, everybody reads their email…right? And everybody can read and follow directions…can’t they?

It was only a little shortcut. And it caused a huge miss.

Are your Service Advisors taking those little “shortcuts” because in their minds “it’s just a little thing” and nobody will notice? Are you allowing your Service Team to circumvent, use “choice implementation” or refuse to follow processes that are in place? Are they “missing the cut?”

Take the time NOW to review everything you are doing that is working and everything that is not working and find out why.

Grandma dropped her car off and did not get a multipoint inspection? Why?

Mr. Jones came in for a recall and was not offered a menu? Why?

Billybob the local twice a month customer came in and was not greeted properly? Why?

Silly Sally the Service Advisor did not complete and walk around on her 10 writeups today? Why?

Ms. Coffeecellphone came in and was completely taken care of and even wrote a letter to the owner about her recent service experience. Why?

It’s not just about what is not being done. It also about what is being done correctly.

Find out what is being done correctly… train, show,coach, review, train, show, coach, review, lather, rinse, repeat daily for maximum results.

Do this enough and missing by just a 1/16th becomes a footnote in your Success Story.

Me, I’m back to measuring twice. I hate missing the cut. Don’t you?

Exceeding the Expectations

What would a Service Professional do?


A Professional understands their Customers Expectations.

Now this has got to be the easiest “no brainer” post you have read in years! You would think that every person who works in the Dealership has heard of Customer Service (here’s a little hint: WE ALL DO) and would take the time to understand their Customer expectations.

You would think.

And every day in the field at a Dealership there is a couple of moments where there is the “I have no idea” look on people’s faces when asked about what their Customer came in for, what was the reason for their visit, why are they here, how are we helping them, what’s the story etc....It's like a mystery novel.

The reason is they have become order takers. This new breed of Service Advisor has been trained by corporate America all of their lives with “instantology”, which is using the smallest amount of brain activity required to actually have meaningful interactions with their Customers.

This in turn has led us to a new term in Training called “you don’t need to know” in which Customers are regularly greeted and serviced by non-communicators who cannot distinguish between a request for service or a statement of concern unless it’s printed on the touch screen menu in front of them.

This collection of "Service (aacckkkk, cough cough) Professionals” are then left to founder and fumble with your Dealership Customers (you know, the "lifeblood of the Dealership, our main focus, why we are open"...etc...you've heard all of that before, right?) with more skills in “instantology” than in COMMUNICATION and CRITICAL THINKING!

This has reduced our once world renown model of Service Excellence we called the “American Way of Doing Business” to a misdirected application called "Someone told me to stand here and talk to you."

And because we choose to do business this way we find ourselves in constant need of reminding our Service "Professionals" what they are supposed to do and why they are supposed to do it.

In turn, this has increased our Customers chances of having to do business with someone who has little desire and are completely clueless how to deliver Exceptional Customer Service because it does not come with instructions on the box.

The true Professional Service Advisor not only knows what his or her Customers expectations are, they EXCEED them. They are anticipatory because they have taken the time to study their product and their Customer. And they truly understand Service. More importantly, they understand how the Customer could EXPECT to use their vehicle in their daily lives. Lastly, they understand their Customers EXPECTATIONS when they come in for Service.

How do they know these "magical things?"

The true Professional Service Advisor has taken the time to become an excellent COMMUNICATOR and only relies on “instantology” for storage and processing of the Customers information as a means of assistance and not as a means of conveyance.

Basically folks, you can’t get the computer to pull out its wallet no matter how hard you try.

When you have taken the time to really understand and anticipate your Customers Expectations by asking if they have been met one on one and by becoming a true Communicator through study and application will you become a True Service Professional.

Be Professional.

Parts & Service Director needed for Chrysler Dealership in Seymour, IN

Parts & Service Director needed for Chrysler Dealership in Seymour, IN

Great opportunity for the right person!!!  Growing dealership!!!

If you have a great track record and can motivate your team, this is the opportunity for you!!!

Transmission Technician needed immediately - Classified Ad - OTTAWA, ONTARIO

Transmission Technician needed immediately - Classified Ad

Service Advisor Needed Immediately - Classified Ad - OTTAWA, ONTARIO

Service Advisor Needed Immediately - Classified Ad

***Service Drive Manager and Service Advisors Needed Immediately (Ft. Worth)

SERVICE DRIVE MANAGER MUST HAVE 5+ YEARS EXPERIENCE AND ADVISORS MUST HAVE 2+ YEARS EXPERIENCE!

Allen Samuels Dodge/Hyundai is looking for qualified people to join our team. Our talented teams of professionals perform at high levels due to their efforts and proven processes that are performed 100% of the time.

Please send resume to rheywood@dealerprotraining.com or fax to 727-230-7502

We provide professional training by a Fixed Operations Specialist.

Allen Samuels offers unlimited earning potential, with an extremely generous compensation program in addition to industry leading benefits. Top performers deserve top pay. If You have the Desire and Drive, We have the Vehicle.

Job Summary:

Service Drive Manager is responsible for leading a team of advisors, perform set processes and making sure that their team performs the same processes with each and every customer.

The service advisor is responsible for the highest quality customer service and selling additional needed service to customers. The service advisor is the dealership's first-line customer-relations and service representative.

Job Responsibilities:

*Perform service drive processes 100% of time with every customer.

o Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon

o Communicate with service customers to determine the nature of the mechanical problems

o Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed

o Obtain customer and vehicle data

o Maintain a dealership-prescribed standard for "hours per customer repair order written"

o Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work

o Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus

o Keep a daily log of repair orders written, status as well as carryovers

o Handle minor customer complaints and misunderstandings

o Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order

o Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised

o Handle telephone inquiries regarding work in process and appointments and return phone messages promptly

o Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage

o Interpret warranty information and policies to customers

o Advise customers of parts ordered and make an appointment to have them installed before customer leaves

o Assist the service manager as necessary

o Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

o Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers

o Adheres to all company policies, procedures and safety standards



Required Experience

Qualifications:



o Must meet company's requirements for employment

*CSI skills a must with proven sales history

o Must have valid driver's license

o Ability to drive manual transmission vehicles

o Demonstrated customer service skills

o Previous service advisor experience 2 years +

o Ability to read and comprehend instructions and information

o Sales experience (preferred)

o Excellent verbal and written communication skills

o Professional appearance

*Must have valid Texas driver's license



Physical Requirements & Working Conditions:

o Exposure to inclement weather

o Ability to operate an automobile

o Prolonged periods of standing, stooping and bending

Chrysler/Dodge/Jeep and Hyundai Advisors

needed immediately

for Dealership in Ft. Worth, TX

Forward resume to rheywood@dealerprotraining.com for immediate consideration.

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